Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.Â
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at artburst22@gmail.com. Please note that returns will need to be sent to the following address: PO Box 1056 Thornbury VIC 3071.Â
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
You can always contact us for any return question at artburst22@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items may not be eligible for change-of-mind returns, including:
- Clearance or sale items
- Special orders or customised items
- Perishable goodsÂ
This does not affect your rights under Australian Consumer Law. If an item is faulty, damaged, or not as described, you are entitled to a remedy regardless of whether the item was purchased on sale.
[Sale or clearance items are not eligibe for change-of-mind returns, unless they are faulty or do not meet Australian Consumer Law requirements].
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artburst22@gmail.com